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Summary: For One-Stop
operators and WIA Youth Providers, strategies for effectively and efficiently
serving customers are essential to your Center’s performance. With a large
majority of customers having identified challenges to obtaining and retaining
employment, these skills are even more critical. This training will assist
staff in understanding and complying with WIA and legal requirements, while
creating an environment that is both accessible and welcoming to customers with
disabilities.
NOTE: This training can be customized.
Learning
Objectives:
As a result of this training
learners will:
-
Understand the law
and its direct impact on service delivery
- Create an environment
that supports customer disclosure
-
Implement specific
strategies to increase programmatic accessibility
- Expand communication
skills in order to obtain customer information
Intended
Audience:
All Levels WIA Program Management &
Staff
Duration:
6-hours, full
day
e-mail us for more information.
Summary: A required service of
One-Stop operators is direct services to the business community. Often that
includes promoting the hiring of a diverse workforce which includes customers
with disabilities. Many misunderstandings and biases about hiring people with
disabilities persist. If staff are not effectively prepared, engaging employers
around diversifying their workforce may prove challenging. This training will
equip staff with the basic knowledge and tools needed to effectively handle
objections and promote the consideration of customers with disabilities as
qualified employment candidates.
NOTE: This training can be customized.
Learning Objectives: As a
result of this training learners will:
- Gain a clearer understanding of the
Americans with Disabilities Act (ADA) and Fair Employment Housing Act (FEHA)
regulations related to employment
- Be able to cite
ADA/FEHA protections for employers
- Understand how to address employer
myths/misconceptions about people with disabilities
- Demonstrate ability to tie candidate
qualifications to employer business needs
- Learn how to talk “the talk” (or Speak
the language of business)
- Develop YOUR
“Pitch” and learn how to deal with employer objections
- Create an action
plan with strategies for moving forward
Intended Audience
Direct Service Staff,
Job Developers, Employment Services Specialists, Business Services Specialists
Duration:
6-hours, full
day
Summary: Since training is not
always a “one-size fits all” experience, HS will customize a training based on
the specific needs of your organization. To start, we will gather information
from you about or business’ particular needs. Based on those needs, Human
Solutions will develop a training to engage your staff and give them tools and
strategies that can be readily implemented.
Learning
Objectives:
As a result of this training
learners will:
- Learning objectives will be
developed jointly based on the training needs of your organization.
Intended
Audience: Training
will be targeted toward the audience(s) of your choice
Duration:
4-hours, half day; or 8-hours, day long | 
